Refund and cancellation

We believe in helping our customers as far as possible, and therefore have a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been readied for dispatch or have been dispatched.
  • In case of receipt of damaged or defective consumer durable items and non durable items like mobile phones, etc. please report the same to our Customer Service team. The request will, however, be entertained once we have checked and determined the same. This should be reported within 48 hours of receipt of the products.
  • Refunds and returns will only be processed if the product received has a functional issue, refunds will not be processed on the basis of personal preference. To claim a refund or replacement, please contact our customer service team.  All replacements and refunds will be initiated only after the original product has reached the company and defect verified.
  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
  • Note:  For preowned products where the product faces known (and/or documented) issues, we do not provide refunds.  For instance, if a game crashes at a certain point and/or customers elsewhere have documented the issues as pertaining to the programming of the game, then the product cannot be taken back.

RETURN POLICY:

  • Damaged/faulty products must be reported within 48 hours from the delivery date accompanied with clicked images of the defective product.
  • The 7-days return policy has now been extended to 15-days. In case of device’s functional issue or other issues for that matter (besides personal preferences), it can be returned within a period of 15 days.
  • All defective items to be returned or exchanged must be unused and in their original condition with the accompanying accessories and packaging intact.
  • Note: For more details, you can contact our customer support center ready to help at 1800-11-6837 (10AM to 6:30PM) | E-mail ID: help@afordia.in